A selection of answers to the things most people often ask!
Whatever your query we hope you will find the answer here.
A) Is it an official product?
Yes – all the products you see on this site are officially licensed by each club. All photos are genuine and taken on location in the respective dressing rooms/stadiums etc.
B) Will my product look exactly like the preview?
It is very difficult to reproduce the quality of our products online. Your preview is as close as possible to the finished item, the real product can look more realistic. Each product is finished to a high standard using state of the art printing equipment and a specialist design team.
C) What size will my football gift be?
For full details on all products including sizes and detailed descriptions please CLICK HERE.
D) If I order today when will I get my football gift?
If you order today we guarantee to despatch your football gift within 3 working days by first class post. Although first class post is generally the next working day it can take a bit longer so please allow up to 7 working days for delivery. If you need your gift faster than this we do offer a Fast Track option, for an extra £2.50 we will despatch your gift the same day - providing you order before 2pm. However this is still by first class post: you should get it the following day but we would advise that you allow up to 3 working days as first class is not guaranteed. If you need your gift very urgently please take Guaranteed Next Day Delivery and you will receive your football gift the following working day or Saturday provided you order before 2pm.
E) How much is the p&p?
£4.95 on all products.
F) Can I get my football gift for tomorrow/Next Day Delivery?
Yes - you need to order before 2pm and tick the Next Day option in your Basket. If you order after 2pm the order will leave the following day. All Next Day orders must be signed for and this option is only available in the UK (including Ireland with BT postcodes).
G) Can I get my football gift delivered somewhere else?
Yes, this is no problem. You will be given the chance to input an alternative delivery name and address while ordering.
H) If I Fast Track my order will I get it tomorrow?
Fast Track gives you the opportunity to speed up the despatch time of your order. Instead of waiting the standard 3 working days for us to process and despatch your order Fast Track is your queue jump. If you order before 2pm we will despatch your order the same day. It is important to remember that Fast Track only guarantees despatch time and we will send your item out by first class post which may still take up to 3 working days, still 4 days faster than the standard delivery time without Fast Tracking.
I) Will I have to sign for my football gift when it arrives?
No, not unless you have taken Next Day delivery. However, your item is very unlikely to fit through your letter box. We recommend getting it delivered to a work address or somewhere where someone is in most days. If you are out when it is delivered a card will be left for you (as per standard Royal Mail procedure) and you can contact your local sorting office to arrange redelivery. If you fail to collect the product from Royal Mail it will be returned to us after 14 days. In such cases you will not be entitled to a refund.
J) Do you deliver abroad?
We can deliver all Chelsea FC products worldwide. We are restricted under the terms of our licenses with other clubs to UK & Ireland addresses only.
K) How is my gift packaged?
Your football gift is packaged in a custom made cardboard box for maximum protection.
L) What will happen if I am out and someone tries to deliver my gift?
As with your usual post if you are out your postman will pop a "Sorry You Were Out" card through your door. At this point you can contact your local sorting office and arrange redelivery or collection. If you fail to collect the product from Royal Mail it will be returned to us after 14 days. In such cases you will not be entitled to a refund.
M) I want to get this delivered directly to the recipient, will an invoice be included?
No, we never include an invoice with your gift. We do sometimes include a letter and/or leaflets informing the recipient of various promotions.
N) Is the company logo/address printed on the packaging?
Yes, we do have to include our name and address on the outside of the packing for tracking and returns purposes.
O) Can you make my photograph better quality?
No we cannot. If the image you send us is poor, low resolution or blurred then this is how it will appear on the product. If you send a good quality image we can guarantee to produce a superb product. For those products needing a photograph you need to send a good quality, preferably digital image. It should be “Passport” like with the person featured facing the camera. You can have your photograph assessed free of charge by emailing sales@personalisedfootballgifts.co.uk
P) Can I Get a Refund if I Do Not like The Product?
Yes you can get a full product refund if you are not happy with your product. You must return the product to us within 14 days by recorded delivery. If you have paid by credit or debit card this will be refunded within 7 days of the goods being received. If you have paid by cheque or postal order a cheque will be sent to you within 7 days of the returned goods being received by us. Please note we do not refund post & packaging.
Q) Do You Do Your Products For Other Teams?
It is our intention to add clubs to our Team selections regularly throughout the coming months. We recommend you check the site regularly.